The Prescott Companies Customer Service Commitment:
We the employees of The Prescott Companies are committed to delivering superior customer service that meets the needs of our customers, vendors and others in a consistent manner unsurpassed in professionalism, politeness and promptness.
Selfless: We will be attentive to customer service requests, regardless of other priorities. We will demonstrate our abilities through our appearance, conduct conversation and results.
Ethical: We will act with integrity and a sense of duty and obligation to our customers and will always be accountable for our actions.
Respectful: We will treat our customers as we wish to be treated and ensure that every interaction is conducted in a pleasant and professional manner.
Versatile: We will be resourceful and capable of performing a variety of tasks in order to get the job done, regardless of our job description.
Innovative: We will identify ways to continuously improve our processes and policies to meet the ever-changing needs of the community and our customers. We will welcome customer feedback as a means to improve the services we provide.
Communication: We will actively listen to our customers and respond in a clear and concise manner. We will communicate through available resources, providing accurate information in a manner that is easy to understand.
Encouraging: We will support creativity and teamwork to promote an open and collaborative work environment that encourages employees to excel in every aspect of their job.