The Prescott Companies Customer Service Commitment:
We the employees of The Prescott Companies are committed to delivering superior customer service that meets the needs of our customers, vendors and others in a consistent manner unsurpassed in professionalism, politeness and promptness.
Selfless: We will be attentive to customer service requests, regardless of other priorities. We will demonstrate our abilities through our appearance, conduct conversation and results.
Ethical: We will act with integrity and a sense of duty and obligation to our customers and will always be accountable for our actions.
Respectful: We will treat our customers as we wish to be treated and ensure that every interaction is conducted in a pleasant and professional manner.
Versatile: We will be resourceful and capable of performing a variety of tasks in order to get the job done, regardless of our job description.
Innovative: We will identify ways to continuously improve our processes and policies to meet the ever-changing needs of the community and our customers. We will welcome customer feedback as a means to improve the services we provide.
Communication: We will actively listen to our customers and respond in a clear and concise manner. We will communicate through available resources, providing accurate information in a manner that is easy to understand.
Encouraging: We will support creativity and teamwork to promote an open and collaborative work environment that encourages employees to excel in every aspect of their job.
"We were beginning to think that an expectation for good service was impossible. After three management companies in seven years, we are sold. The Prescott Companies was responsive to our needs and helped us increase service while reducing our overhead. For the first time in years, Board Meetings do not resemble a WWF Wrestling Match. Thank you Prescott!"
- Shelly Lenk, Vintage Sierra HOA