"A cornerstone of a successful association is effective governance principles and practices - principles that support communication and practices that delineate responsibilities.”

As your management company, we admire your dedication to your community and realize that your time is valuable.  Our highly trained and responsive staff is dedicated to making your role within the community as effective and time efficient as possible.  We provide you with the information necessary to aid in your decision making processes.  Once a decision has been made, we carry out your orders in a prompt manner.  As the day to day administrators of your community, we know the issues surrounding your community.  We provide unsurpassed customer service to the membership and vendors.  Our services are designed to make the Board shine and help build a financially secure community filled with responsible, proactive and content homeowners.

Communication

One of the most effective ways to help increase support of Board decisions is through communication. If the members are informed of the issues facing their community and understand why the Board makes the decisions that it does, then they are more likely to support and comply with those community decisions. In addition, effective communication also allows Members to voice their comments, requests, concerns and ideas so that the Board can make its decisions based on the best interests of the entire membership.

To achieve support and adherence to the governance by the membership we foster communication through board and committee meetings, newsletters, private intranets for the board and committees, and Online Services for members to stay abreast of board and committee meeting schedules, meeting minutes, and actions taken. With our communication programs, members can even participate in membership surveys and vote - all online.

Responsibilities

Clear delineation of association responsibilities allows the association to optimize the use of Board, committee, and volunteer resources. Our management philosophy views the Board of Directors as the policy making body of the association. Our managers act as advisor to the Board when our expertise and experience can add value. We view our role as the Managing Agent for your community responsible for carrying out the directives of the Board. In this way the Board may delegate the day-to-day operations of the association to the manager such as:

• Completing regular inspections of the property
• Reporting violations of the Covenants, Rules and Regulations, and the Design Standards
• Providing notice to homeowners whose property is out of compliance
• Working with the homeowner to resolve the issue