“Positively managing the expectations of the membership can be a great enhancement to the quality of life in a community.”

Full Service Management

Traditional management services, with unparalleled service and support through our proactive and superior management style.  Our full service management contract provides you with a customized level of service and support that is defined in your management contract.  Base management fees are billed monthly along actual incurred costs for printing, mailing and special projects.  We know you will be surprised to find that our basic contract services include many products and services for which you are currently paying extra.

All Inclusive Management

You asked for it.  You got it!  We are excited to announce our all inclusive contract to those communities who want to know exactly what they will be invoiced each month.  We work with our Board's to custom design your management service package, and include extra services for special mailings, meetings and upcoming special projects.  We then estimate your annual printing and mailing costs, based upon annual legal requirements, and your standard operating procedures.  We then evenly distribute these costs over a one year period of time so that you know exactly what you are receiving and what you are paying each and every month.   No fluctuations and no surprises!  

Financial Management 

The perfect solution in support for self-managed communities, or for smaller communities with active committee and Board's.  Our financial only services program provides monthly Assessment Billing, AP, AR, Financial Accounting, Collections and Escrow Services, all through our automated systems.  Our program is designed to ensure that you meet your annual financial obligations and we work with your Reserve Study Analyst for your reserve study and/or annual update and disclosure package, will assist with your budget, coordinate with your independent CPA for your annual review and taxes, and ensure the required documents and information are delivered in accordance with State laws, codes and standards. 

"Prescott Lite" 

Perfect for smaller communities, communities in receivership or for those associations with active Board and Committee participants who are willing to step in and assume some of the administrative or operational tasks in order to offset costs.  Our Prescott Lite menu of services can be customized to meet your individual needs so that you only pay for the services you want or need.  Basic service starts with "financial only" management that ensures you meet your annual governing document and State mandated requirements through a customized, yet scaled down management program that will ensure your community is properly managed and maintained for years to come.

Dedication to Customer Service

Our dedication to excellence does not stop with our services to the Board, as a successful community must provide solid dedication in providing proactive service, support and education to the members who live within the communities we serve.  Our company is dedicated to providing you with excellent service, beginning with a dedicated Customer Service Department that is staffed Monday – Friday from 8:30 a.m. to 5:30 p.m. as well as 24/7 on-line support and information.  Our emergency after hours and holiday hotline is staffed by a Certified Community Manager who will personally take your call and address issues that may result in imminent threat to safety or common areas.  Each of our communities enjoy their own web-site with information and access specific to your community.

The Prescott Companies Customer Service Commitment:

We the employees of The Prescott Companies are committed to delivering superior customer service that meets the needs of our customers, vendors and others in a consistent manner unsurpassed in professionalism, politeness and promptness.

Selfless:  We will be attentive to customer service requests, regardless of other priorities.  We will demonstrate our abilities through our appearance, conduct conversation and results.    

Ethical:  We will act with integrity and a sense of duty and obligation to our customers and will always be accountable for our actions.

Respectful:  We will treat our customers as we wish to be treated and ensure that every interaction is conducted in a pleasant and professional manner.

Versatile:  We will be resourceful and capable of performing a variety of tasks in order to get the job done, regardless of our job description.

Innovative:  We will identify ways to continuously improve our processes and policies to meet the ever-changing needs of the community and our customers.  We will welcome customer feedback as a means to improve the services we provide.

Communication:  We will actively listen to our customers and respond in a clear and concise manner. We will communicate through available resources, providing accurate information in a manner that is easy to understand.

Encouraging:  We will support creativity and teamwork to promote an open and collaborative work environment that encourages employees to excel in every aspect of their job.

SOME ADDITIONAL BENEFITS OF BEING A CLIENT OF THE PRESCOTT COMPANIES:

• Our managers play a key role in building a sense of community and positively affecting members’ perceptions of their association through consistent communications and management of quality events.
• To help increase community involvement and volunteer effort, our managers focus on a comprehensive communications program to educate members and provide them with a better understanding of association life. Through printed association newsletters to leading Online Services that provide members with convenience and accessibility to association information and activities, we offer a complete and unparalleled solution for our clients.
• Our staff has the ability to identify and solve your maintenance issues quickly and effectively utilizing our network of carefully screened vendors—vendors who know the level of service and quality our clients expect. As part of our maintenance program, we provide regular site reviews of the property, present our findings to the Board, and assist in securing bids when maintenance work is needed.
• With our Online Services and our emergency phone line, residents can report maintenance concerns from anywhere and at anytime.

We admire your dedication to your community and realize that your time is valuable.  Our highly trained and responsive staff is dedicated to making your role within the community as effective and time efficient as possible.  We provide you with the information necessary to aid in your decision making processes and once a decision has been made, we carry out your direction in a prompt and supportive manner.

"We know that a well-maintained property produces the highest returns for owners - and we’re proud to offer a long list of satisfied owners as testimony to our maintenance programs."